Shipping and Returns
How long does my order take to ship?
Estimated shipping times are clearly noted on each item description page. Below are the typical dispatch times:
Original Artworks: Typically, orders are dispatched within 3-4 working days from the UK.
Print-to-Order Prints: Typically, orders are dispatched within 3-4 working days from the UK.
Made-to-Order Artworks: The creation process varies depending on the type of artwork. Please refer to the item description page for specific details.
Do you offer international shipping?
Yes, we offer international shipping! All artworks are dispatched from the UK.
Purchased items will be sent via Tracked & Signed courier. For international shipments, customers are fully responsible for any and all duties, taxes, and customs charges that may be incurred.
What is your return policy?
Original Artworks & Print-to-Order Prints: We accept returns within 14 days of the delivery date, as recorded by the tracking information.
Before returning the item, please contact us with the reason for the return.
We kindly ask that you return the artwork in its original packaging, as it was sent to you.
Please note that the return shipping costs (including tracking number, delivery confirmation, and shipping insurance) will be the responsibility of the customer.
Made-to-Order Artworks: As each artwork is created specifically for the customer, we are unable to accept returns once the purchase has been made.
We kindly ask for your understanding and appreciate your order.
If you need further assistance, please feel free to contact us.
Import Duties and Taxes
Please note that all orders may be subject to import duties, taxes, and customs fees depending on the destination country. These charges are the responsibility of the customer and are not included in the cost of shipping or the price of the artwork.
We recommend that you check with your local customs office to understand any potential charges before placing an order.
If you refuse a shipment due to customs fees or taxes, we will not be able to refund the cost of the artwork or shipping.
Thank you for your understanding.